Frequently Asked Questions
My Order
Click the "My Account" link at the top right hand side of our site to check your order's status.
Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Click the "My Account" link at the top right hand side of our site to track your order.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
All orders placed by 3PM CST Monday through Thursday will ship the same day.
Credits usually take 7-10 business days from the time we receive your item(s).
My Account
Please make sure that you follow below steps:
1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Click the "My Account" link at the top right hand side of our site to edit your account information.
Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Pricing and Billing
You only have to pay sales tax if you are located in the same state as our warehouse.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
Unable to find satisfactory answers ? Contact Support